In recent years, offshore outsourcing has quickly become an attractive option for many American businesses. Assigning important business processes to workers abroad allow companies and organizations to enjoy a variety of benefits.
Perhaps the most appealing benefit to offshore outsourcing is the fact that it has proven to be quite cost effective. This is particularly true for American companies who have opted to outsource jobs to countries with lower labor costs such as India and the Philippines. According to a news report by the LA Times, the average monthly salary of a call center representative in the Philippines is at around $750. In comparison, the Bureau of Labor Statistics notes that American employees working in the same industry are set to receive about $2500 each month.
Aside from being a cost effective option, offshoring can also lead to other known advantages such as gaining access to a wide talent pool able to provide technical expertise and experience. Outsourcing particular jobs can also allow American employers to focus on the core competencies of their business and enjoy a faster turnover rate for projects that might be tangential to their immediate objectives.
The most common jobs outsourced internationally revolve around customer relationship management. According to the Pinoy Partners Outsourcing Center Inc. website, an American-owned business process outsourcing (BPO) company based in the Philippines, many Fortune 500 companies have established call centers internationally. However, other business processing tasks such as medical transcription, healthcare information management, legal services, content writing, blogging, and research can also be outsourced abroad. With the cost effective options to outsource these tasks out of the country, there’s the question as to why not?
The typical issues that arise with offshore outsourcing are language barriers, hidden costs, and unproductive sourced employees. Fortunately, these issues can easily be solved by working with a legitimate and experienced BPO company based in English-speaking countries. India and the Philippines, which are known to have some of the largest English-speaking populations in the world, are currently leading the offshoring industry. BPO companies based in these countries are providing many American businesses with quality workforces.